Refund & Cancellation Policy | Tirumala Rest Houses

Last Updated: March 15, 2026 | Based on TTD guidelines effective January 2025

Important Note: This page summarises TTD's publicly available cancellation and refund guidelines for rest house and accommodation bookings. For the most current and official policy, always refer to ttdsevaonline.com or contact TTD directly at 0877-2277777. Tirumala Rest Houses (this website) does not process bookings or refunds on behalf of TTD.

1. Overview

The Tirumala Tirupati Devasthanams (TTD) manages accommodation for pilgrims at Tirumala and Tirupati through its rest house system. Bookings made through the official TTD online portal (ttdsevaonline.com) and at counter booking offices are subject to TTD's cancellation and refund policy, which is designed to ensure fair access to limited accommodation for the millions of pilgrims who visit each year.

2. Cancellation Policy for TTD Rest House Bookings

Time Before Check-In	Cancellation Type	Refund Amount
More than 15 days	Full Cancellation Eligible	Full refund of room tariff (less nominal processing fee if applicable)
7–15 days before	Partial Refund	75% of room tariff refunded
3–6 days before	Partial Refund	50% of room tariff refunded
1–2 days before	Minimal Refund	25% of room tariff refunded
Same day / No-show	No Refund	No refund; room may be reallocated to waiting pilgrims

Note: The table above reflects general TTD guidelines. Specific room categories (VIP, suites, cottages) may have different cancellation terms. Always check the specific terms at the time of booking on ttdsevaonline.com.

3. How to Cancel a TTD Rest House Booking

Online Cancellation

Visit ttdsevaonline.com and log in to your account
Navigate to "My Bookings" or "Accommodation Bookings"
Locate the booking you wish to cancel
Click "Cancel Booking" and follow the prompts
You will receive a cancellation confirmation via SMS and/or email
Refunds (where applicable) are typically credited within 7–14 working days

Counter/Offline Cancellation

Visit the TTD Accommodation Management Cell at Tirupati or the Accommodation Counter at Tirumala
Present your booking confirmation and valid ID proof
Fill out the cancellation request form
Refund (if applicable) is processed via the original payment method or a demand draft

Phone Cancellation

You may call TTD's pilgrim helpline at 0877-2277777 (available 24×7) to cancel bookings made online. Phone cancellations may require your booking reference number and ID proof details.

4. Non-Refundable Bookings

Certain bookings are non-refundable under any circumstances:

Bookings made under special festival schemes (e.g., Brahmotsavam premium packages)
Discounted or promotional rate bookings explicitly marked as non-refundable at the time of booking
Bookings where the check-in date has already passed
No-show situations where the pilgrim did not check in on the booked date without prior cancellation

5. Date Change / Modification Policy

TTD allows date modifications for accommodation bookings subject to availability:

Date changes can be requested up to 24 hours before the original check-in time
A nominal rescheduling fee may apply
If the new date has a higher tariff, the difference must be paid
If the new date has a lower tariff, the difference may be credited as a voucher (not cash refund)
Date changes are subject to room availability for the requested new dates

6. Refund Processing Timeline

Online payments (UPI, Net Banking, Debit/Credit Card): 7–14 working days to original account
Cash payments at counter: Refund issued as demand draft or cash on same day (subject to amount)
TTD wallet/credit: Refunds to TTD wallet are usually processed within 48 hours

If you do not receive your refund within the stated timeline, contact TTD's grievance cell at grievances@ttdsevaonline.com or call 0877-2277777.

7. Special Circumstances

Natural Disasters / Force Majeure

In the event of natural disasters, declared emergencies, or other force majeure situations (floods, landslides, earthquakes) that prevent access to Tirumala, TTD typically offers full refunds regardless of the normal cancellation timeline. Announcements are made on the official TTD website and through the helpline.

TTD-Initiated Cancellations

If TTD cancels your booking due to maintenance, renovation, overbooking, or other operational reasons, you are entitled to a full refund plus priority rescheduling for an equivalent room on your preferred alternative date(s).

Medical Emergencies

TTD exercises compassion in genuine medical emergency situations. If you or a family member experiences a serious medical emergency preventing travel, you may apply for a full refund by providing a valid medical certificate from a registered doctor. Each case is evaluated individually by TTD management.

8. Contact for Refund-Related Issues

TTD Pilgrim Helpline: 0877-2277777 (24×7)
Accommodation Management Cell: accommodation@ttdsevaonline.com
Grievance Redressal: grievances@ttdsevaonline.com
TTD EO Office: Visit Tirupati for escalated concerns

    Pro Tip: To avoid cancellation hassles, book TTD accommodation as early as possible (up to 90 days in advance), and choose travel dates that offer flexibility. The TTD website sends booking reminders 7 days and 2 days before check-in, giving you time to cancel if your plans change.
  